Frequently Asked Questions

Yes. QuinnHeart pieces are handmade, so slight variations in shape, color, and arrangement may occur from piece to piece. These small differences are part of what makes each handmade piece special.

Yes. Our floral pieces are handcrafted glass decorations. Because they are made of glass, we recommend handling them with care.

Some designs include glass vases, ceramic vases, or ceramic pots. Please check each product description for the specific materials included.

Yes, when a product is shown and described as an arrangement with a vase or pot, the vase or pot is included unless otherwise stated on the product page.

Because each piece is handmade, small variations may occur. We do our best to keep the overall design, colors, size, and style consistent with the product photos while preserving the natural character of handmade work.

Sizes vary by design. Please check the dimensions and measurement images on each product page before ordering.

You can gently clean your glass flowers with a soft damp cloth, and they can safely come into contact with water.

For light dust, a soft cloth or soft brush also works well.

Because the pieces are made of glass, please handle them carefully while cleaning.

Yes. Our glass pieces can be displayed indoors or outdoors.

Because they are made of glass, we recommend placing them in a secure location where they are less likely to be knocked over or damaged.

Yes. We offer free standard U.S. shipping.

Most ready-to-ship orders are prepared and shipped within 1–2 business days.

Custom orders may require additional production time.

We normally ship orders through USPS, and delivery typically takes approximately 5–7 business days after shipment.

If you need a different shipping carrier or have a special delivery request, please contact us and we will do our best to accommodate your needs.

We take extra care when packing our glass pieces.

Orders are carefully protected using materials such as bubble wrap, protective foam, and sturdy shipping boxes to help them arrive safely.

Please contact us as soon as possible after receiving your package.

Please send us:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging and outer shipping box

Once we review the damage, you may choose either a replacement or a refund.

We want to make sure you are taken care of if something goes wrong during shipping.

We accept eligible returns within 30 days.

Returned items must be unused and in new condition. Customers are responsible for standard return shipping costs, and we do not charge a restocking fee.

Please review our full Return Policy for complete details and exceptions.

Absolutely. You can have your order shipped directly to the recipient.

If you have special instructions for a gift order, please let us know.

We can include or leave out an invoice depending on your preference.

If your order is being sent directly as a gift and you do not want pricing information included, please let us know.

Yes. We would be happy to include a gift card with your personal message.

Simply provide the message you would like us to include with your order.

Yes.

Standard gift wrapping is complimentary when your order is intended as a gift.

If you have a special packaging or presentation request, please contact us after placing your order. We will be happy to discuss the request with you and let you know what we can accommodate.

Yes. We are happy to discuss custom requests, including different colors, floral designs, or other personalized ideas.

Because custom pieces are made specifically for you, they normally require approximately 1–2 weeks to create, depending on the complexity of the design.

Please contact us before or after placing your order to discuss what you have in mind.

Yes. You may cancel your order at any time before it has been handed over to USPS for shipment.

Once the package has been shipped, the order can no longer be canceled.

If you need to cancel an order, please contact us as soon as possible.

We are always happy to help.

Please contact us through our website if you have questions about a product, gift request, custom order, shipping, or an existing purchase.

If you are contacting us about an existing order, please include your order number so we can assist you more quickly.