Refund policy

 

Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at wehousemail@gmail.com. Please do not send any item back before contacting us. Items returned without first requesting a return will not be accepted.

If your return request is approved, we will provide return instructions, including where to send your package. For returns caused by a damaged, defective, or incorrect item, we will help resolve the issue by offering a replacement, refund, or other appropriate solution.

Please note that customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages and Issues

Please inspect your order as soon as you receive it. If your item is damaged, defective, or if you received the wrong item, please contact us immediately at wehousemail@gmail.com with your order number and clear photos of the issue. We will review the problem and do our best to make it right.

Handmade Product Notice

Many of our products are handmade. Slight differences in size, color, shape, or details may occur and are part of the unique nature of handmade items. These small variations are not considered defects. However, if there is a quality issue with your order, please contact us and we will be happy to help.

Non-Returnable Items

Certain items cannot be returned, including custom products, personalized items, gift cards, and items that have been used, damaged after delivery, or are not in their original condition.

If you have questions about whether your item can be returned, please contact us at wehousemail@gmail.com before sending anything back.

Exchanges

If you would like to exchange an item, please contact us first at wehousemail@gmail.com. The fastest way to get the item you want is usually to return the original item after your return is approved, and then place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As stated above, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at wehousemail@gmail.com.