Refund policy

Returns & Refunds

We want you to feel good about your QuinnHeArt purchase. You may request a return within 30 days of receiving your order.

Return eligibility

To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was received. Please include the original packaging when available, along with your receipt or order information.

How to start a return

Email us at wehousemail@gmail.com with your order number before sending anything back. We will confirm whether the return is eligible and provide the return address and instructions. Items sent back without first requesting a return may not be accepted.

Return shipping

For an eligible return that is not caused by damage, a defect, or an incorrect item, the customer is responsible for the return shipping cost.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item was damaged in transit, is defective, or is not the item you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging. If the problem is our responsibility, we will send a replacement at no additional cost. If a replacement is unavailable, we will work with you on an appropriate solution.

Refunds

After we receive and inspect an eligible return, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Questions? Contact us at wehousemail@gmail.com.